SHIPPING & RETURNS
We Do Not Ship Worldwide
Due to the impact of COVID-19.
We now only ship to the USA. The handling time may be varied due to events beyond our control.
- It is our goal to ship all orders Monday through Friday within 24 hrs of purchase*
- All orders must be placed by 12 pm EST for same-day processing*
- All returned "Invalid Address" packages will be charged a $4 restocking fee
- We are not liable for lost, stolen, or misdelivered packages
* Exceptions include weekends, observed holidays, and large promotional sales
(such as Black Friday/Cyber Monday), where delays may be incurred
According to the procedure of our system, we are only able to update the tracking number 2-3 days before the parcel arrived.
Please See Below for More Details
US Standard Shipping
Free shipping with USPS First-Class Package International Service for orders over $75
USPS First-Class Package International Service: 8-12 business days (not guaranteed)
Canada Standard Shipping
Free shipping with Canada Post for orders over $75
Canada Post International Service: 5-8 business days (not guaranteed)
Australia Standard Shipping
Free shipping with Fastway for orders over $75
Fastway: 5-9 business days (not guaranteed)
Europe Standard Shipping
Free shipping with Priority Mail Express International™ for orders over $75
Priority Mail Express International™: 4-12 business days (not guaranteed)
Asia Standard Shipping
Free shipping with EMS Epacket for orders over $75
EMS Epacket: 7-14 business days (not guaranteed)
PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country.
Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation. If the package is pending please check with your local Customs Office as it may be held there. This is the responsibility of the customer and we are not liable if the package is sent back because of lack of communication with Customs.
Packages returned to us due to a refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping and any taxes imposed on return.
Extensive tracking available with https://17track.net/
International Return Policy
International returns are at the expense of the customer including Repairs and Replacements under our 60-day warranty.
We are not liable for lost returns, under any circumstances.
Our system is not capable of processing return labels for international shipments.
We recommend using a shipping courier with tracking services to ensure the shipment of your return.